Burvaho > Refund and Returns Policy

Refund and Returns Policy

  1. Introduction

Welcome to burvaho.com (hereinafter referred to as “the Website”). We hope you are satisfied with your purchase. If you are not completely satisfied with your purchase, we will handle refunds and returns according to the following policy.

  1. Conditions for Returns

2.1 Return Period: You may request a return within 30 days of receiving the product. Return requests beyond this period will not be accepted.

2.2 Product Condition: Returned products must be in their original condition, unused, undamaged, and include all original packaging and tags. We reserve the right to refuse returns if the product shows signs of use or damage.

2.3 Reason for Return: We accept return requests for reasons such as product quality issues, incorrect shipments, or other reasonable causes. Please provide detailed reasons for the return in your request.

  1. Return Process

3.1 Request a Return: Contact our customer service team via email (reachus@burvaho.com) with your order number, reason for return, and relevant photos (if applicable).

3.2 Return Approval: We will review and respond to your return request within 3 business days. If the return is approved, we will provide you with the return address and instructions.

3.3 Return Shipping Costs: For returns due to product quality issues or incorrect shipments, we will cover the return shipping costs. For returns due to other reasons, you will be responsible for the return shipping costs.

3.4 Return Handling: Please follow the return instructions to send the product back to the designated return address. We will process the refund or exchange once we receive and confirm that the returned product meets the return conditions.

  1. Refund Policy

4.1 Refund Method: Refunds will be issued through the original payment method. If you paid by credit card, the refund will be credited to your credit card account; if you used another payment method, the refund will be credited to the corresponding account.

4.2 Refund Timeframe: We will process the refund within 7 business days of receiving and confirming that the returned product meets the return conditions. Please note that banks may take additional time to process the refund, depending on your bank.

4.3 Refund Amount: The refund amount will include the purchase price of the product and applicable taxes. For returns due to product quality issues or incorrect shipments, we will refund the original shipping costs; for returns due to other reasons, shipping costs will not be refunded.

  1. Exchange Policy

5.1 Conditions for Exchange: If you wish to exchange a product, please indicate the reason for the exchange and the desired replacement product in your return request. The replacement product must be of equal or higher value than the returned product.

5.2 Exchange Handling: We will process the exchange once we receive and confirm that the returned product meets the return conditions. If the desired replacement product is out of stock, we will contact you to provide alternative options or a refund.

  1. Contact Us

If you have any questions or need further information about our refund and returns policy, please contact us at:

  • Address: UNIT 305, 11-13 BURWOOD ROAD, BURWOOD NSW 2134
  • Company: ZNC MEDIA PTY LTD
  • Phone: 0432829796
  • Email: reachus@burvaho.com
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